Jakarta, KabarBerita.id — Posisi : 1. Customer Service Representative
Job Description :
* Answer questions from supporters, players, and staff about the football club, its policies, and its products and services.
* Resolve complaints in a timely and efficient manner.
* Provide support to supporters, players, and staff with their ticketing, merchandise, and other needs.
* Work with other departments to ensure that customer service needs are met.
* Stay up-to-date on the latest news and information about the football club.
* Represent the football club in a professional and courteous manner.
Requirements :
* High school diploma or equivalent.
* Good looking and Maximum age of 30 years
* 1-2 years of customer service experience.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Ability to handle multiple tasks simultaneously.
* Ability to work under pressure and meet deadlines.
* Passion for football.
2. Business Analyst
Job Description :
* Work with the Head Of Business Development to identify, analyze. and provide recommendations regarding ongoing business trends.
* Perform data gathering and analysis related to PERSIB sup porters insight, membership dynamics, content performance, and sponsorship activities.
* Plan development projects for PERSIB and its commercial partners.
* Produce project reports for PERSIB activations, development initiatives, and sponsorship activations.
* Support the commercial department in securing and managing brand projects with partners.
Requirements :
* Bachelor or diploma degree in Business Management or Marketing with a GPA min 2.75
* A Master’s degree in the field Of Business, Marketing, or Sport Management would be a plus.
* Maximum age of 30 years
* Prior working experience as Marketing Consultant or Research Agency would be a plus.
* Able to conduct market research in various forms would be a plus.
* Strong analytical skills in identifying problems and proposing a solution.
* Able to prepare presentation slides that address business issues of PERSIB and commercial partners.
* Willing to work on weekends, during PERSIB home matches.
* Willing to be assigned to work and travel to multiple cities as needed by the company.
* Client orientation is a must.
If you are passionate about football and have a commitment to providing excellent customer service, then this is the perfect opportunity for you! We are looking for a customer service representative Who is willing to go the extra mile to make sure that our supporters, players, and staff are happy. If you are this person, then we encourage you to apply today!
Sumbit your application, CV and portofolio to:
[email protected]
Subject: Your applied position
You will be invited to an interview to determine compatibility with PERSIB after we review your submitted documents.
