Citibank Buka Lowongan Area Jakarta, Simak Infonya

KabarBerita.id — Saat ini citibank membuka lowongan kerja sbb :

Posisi :
Customer Service Senior Analyst – Jakarta
Description

Manage team of 7 people which handle CitiService Investigation, Commcards PA and CH servicing, Financial Institution Service. Regularly coach the team and review the quality of our inquiry response Handle escalations on his space, act as checker for request from client such as ad-hoc statement / advice request, tax confirmation, audit confirmation, issuing bank reference, TPIN registration. Signature verify on request coming to CitIService
Deliver commcards day-2 review process to cover both CitiService and CitiPhone (which incoming call landed off-business hour)
Responsible for managing the top tier / FI names and regional customers selected to receive value-added services whilst
effectively balancing against internal control requirements and / or resource limitations. Manages a portfolio of customer
accounts and has ownership for ensuring a high level of customer satisfaction to retain revenue
Responsible for handling complex highly sensitive investigations and ensuring proper handling of customer’s requests / instructions through active coordination with internal partners across various functions and 3rd parties across the globe
Analyzes and follow-up Voice of Customer and other client feedback methodology and works closely with internal groups to address them
Conducts root cause analysis of STaRS data to identify corrective and preventive actions
Participates in cross-functional quality initiatives / projects in light of improving CitiService’s operations
Conducts Customer Roundtable meetings to review the service relationship
Work on ad hoc projects for the unit, especially on automation, RPA and other streamline project
Shares relationship information with partners
Builds client loyalty through provision of market-differentiated and value added services
Sustains client engagement activities
As the ambassador of CitiService one should be confident and preserves professional image attitude voice and manner in all kind of interactions with customers
Typically deals with moderately complex issues in regulatory environment technology operations and markets independently